I had a mixed experience during my stay at Courtyard by Marriott Montreal Centre-Ville. While the location was a major plus and the staff were generally friendly, my encounters with some staff members could have been handled better. The room was clean and comfortable, but I faced issues with service quality and communication that left me feeling frustrated. Overall, it was an okay stay, but I would consider other options next time. 🚶♂️🏨
Rooms
7.0
The room was nice and spacious with a comfortable bed and large bathroom. However, I noticed some noise from the elevator which affected my sleep. 💤
Service
5.0
While most staff were pleasant and helpful, my check-in experience was frustrating due to a mistake with my reservation. Additionally, a request for a late check-out was met with unprofessionalism, which was disappointing. 😕
Location
9.0
The hotel is conveniently located in downtown Montreal, making it easy to walk to several tourist areas and attractions. This was definitely a highlight of my stay! 🌆
Dining
6.0
The breakfast options were decent, but I found the pricing to be on the higher side. A nearby Starbucks offered a more affordable alternative. ☕️
Facilities
7.0
The facilities were adequate, offering services like room service and a clean pool area. However, amenities like pool towels could be more conveniently located. 🏊♂️
Fred
United Kingdom,
February
2025
6.0/10
I enjoyed a wonderful first visit to Montreal, thanks to my stay at Courtyard by Marriott Montreal Centre-Ville. The hotel was clean, spacious, and had a great downtown location, being close to numerous restaurants and cultural attractions. While the rooms felt slightly outdated and the bar service could be improved, the friendly staff and the overall hospitality made my experience nice.
Rooms
8.0
The rooms were spacious and very clean, although they seemed slightly outdated compared to other Marriotts. The bathrooms were spotless, equipped with plenty of towels and complimentary toiletries. I appreciated the added mini fridge with free water bottles and a coffee/tea maker in the room.
Service
10.0
The staff provided excellent service from check-in to check-out. They were friendly and went out of their way to make me feel welcome, offering helpful recommendations and engaging conversations.
Location
10.0
The hotel is conveniently located in downtown Montreal, just a 10-15 minute walk from Old Town and many attractions. I found it easy to explore various cultural sites, shopping areas, and dining options within walking distance.
Dining
8.0
While I found the hotel bar nice, the bartender was not familiar with making dessert martinis. However, the food I tried, particularly the chocolate cake, was amazing. Dining options nearby were plentiful, making it easy to find good meals.
Facilities
8.0
The hotel had good amenities, including a pool and hot tub. However, the pool area was crowded with families, which detracted a bit from the experience. The available snacks and beverages were a nice touch as well.
Emerson
United Kingdom,
February
2025
6.2/10
I had a pleasant stay at Courtyard Par Marriott Montreal Centre-Ville. The hotel was clean, modern, and had a good location in downtown, making it easy to explore the area. While the amenities were decent and the staff friendly, I encountered a few issues with the restaurant service and breakfast pricing that could use improvement.
Rooms
8.0
The room I stayed in was spacious, nicely decorated, and very clean, though I did notice it could be slightly outdated for a Marriott. Additionally, the bed was large and comfortable, which made for a great night's sleep.
Service
7.0
Most of the staff were friendly and efficient, but I experienced some confusion with the restaurant service, especially regarding breakfast details and wait times. A more consistent approach to training staff would be beneficial.
Location
10.0
The hotel is centrally located, within walking distance to attractions like the Palais de Congres and numerous restaurants. This made it easy for me to explore downtown Montreal.
Dining
6.0
While the breakfast options were decent, they were overpriced and the overall dining experience could have been better. The restaurant was understaffed, leading to long wait times which detracted from my overall experience.
Facilities
8.0
The hotel has great facilities, including a pool and hot tub located on the 11th floor. However, the pool area could be more controlled when it comes to noise levels and usage by families.
Amelia
United Kingdom,
October
2024
6.2/10
My stay at Courtyard by Marriott Montreal Centre-Ville had its ups and downs. I appreciated the spacious room and the hotel’s central location, but I encountered several service issues that detracted from my experience. While the amenities like the pool were enjoyable, there were notable frustrations with the staff's responsiveness.
Rooms
7.0
The room I stayed in was expansive with high ceilings and a comfortable layout. However, I noticed that some electrical outlets didn't work, and it lacked bedside USB ports, which was inconvenient.
Service
5.0
The service I received was a bit underwhelming. While some staff members were helpful, I found that the overall responsiveness, especially regarding my mattress issue, could have been much better.
Location
9.0
The hotel's location is a significant plus. It’s right in downtown Montreal, making it easy to explore nearby shops and attractions within a short walk.
Dining
7.0
Dining options were decent; I found the restaurant on-site had a good selection, though my dining experience had its ups and downs with service speed.
Facilities
8.0
The hotel's facilities are quite good overall. The pool area was nice and provided a relaxing atmosphere, although I think towels should be more accessible.
Jack
United Kingdom,
October
2024
5.4/10
I had a pretty decent stay at the Courtyard by Marriott Montreal Centre-Ville. The location is super central, making it easy to hit up Old Montreal and shops on St. Catherine. However, I faced some issues with the customer service and internet during my stay, which dampened the experience a bit.
Rooms
6.0
My room was spacious and clean, but the setup was a bit strange. The TV was positioned oddly, making it hard to watch from bed. Also, the lighting was pretty dark, and I had to wait for hot water.
Service
5.0
I found the reception staff pretty dry and not overly welcoming. When I had issues, the response wasn’t as proactive as I'd hoped, which was disappointing.
Location
9.0
The hotel is in a great spot; everything is walkable! I loved being close to local attractions and public transport. It's definitely a plus.
Dining
6.0
Breakfast was available, but it was a la carte and a bit pricey. I thought it’d be included since I booked through a certain site, which was misleading.
Facilities
7.0
The pool and hot tub on the 11th floor were nice, but I did notice some construction outside, which made things a bit noisy at times.